Troubleshooting

To access your prior year's returns on TurboTax Online: 

1. Sign in to TurboTax Online

2. Scroll to Access your filed tax returns and select Open

 

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3. This is where you’ll find the PDF copies of your filed returns.

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Please Note: If you used more than one account in TurboTax online, when you filed prior returns: If so, the returns you are looking for maybe in another account.

 

To see all your user ids:

  1. Go to the TurboTax Online sign-in page and select the I forgot my user ID or password link.
  2. Enter your email address and select  Continue.
  3. A list appears with the user IDs associated with the email address you entered.

For more information please refer to our TurboTax Link:  Where do I find a copy of my filed return in TurboTax Online?

How do I view a previous year's tax return?

 

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