Troubleshooting

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Troubleshooting

The issue occurs when you download the data from Revenue Quebec. There is a ghost entry somewhere on one of the RL slips. You need to carefully look through the RL slips that have entries and find the one or ones that have RED (override) entries. Hit FN F2 and cancel the override so the values are calculated. Search carefully because the issue could exist in an RL form you actually shouldn't have any entries in . That solved the problem for me, my wife and my daughter.

Matt251
New Member

Troubleshooting

I’m getting this error: “Your taxable dividend does not equal your actual amount of eligible dividends multiplied by 138% plus your actual amount of ordinary dividends multiplied by 115%” when trying to Netfile QC. This is related to my RL-15, I’ve entered all the information manually per my RL-15 slips. How can I fix this?

Troubleshooting

Check all your Releve with dividends in them; you will need to remove all amounts in red with F2. 

Select Forms Mode;
- Go to all slips applicable in your file;
- For any numbers in red, you must override (F2) and put "zero" or the correct number;
- Validate if all numbers are blue;
- Check if new numbers affect your return; if not, save it

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