Click on Find (magnifying glass) in the top right-hand corner. Type "prin" in the box, then select "Principal Residences" from the list, and click “Go”.

If the box is checked, click the “Continue” button. On the next page, click “Delete” next to any thing listed there. Then click the “Back” button at the bottom of the page until you get back to the “Sale of your Principal Residence” page. Now you can uncheck the box. Click the “Continue” button to save your changes.

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.