I have been a big supporter of Turbo Tax Product for many years. This year I experienced the biggest disappointment and frustration with using your online product. I did not and will not finish the tax return which I started. It seems your online product was redesigned to milk me into spending more money to subscribe to your pro help. It was far from User friendly and very cumbersome to navigate. I have completed taxes for years and know my way around tax forms – it was so difficult to search and pull up a form, never mind being able to see a review of the return one is doing in the normal T1 format.
As for support – I am still awaiting a response to my online chat query!
Absolutely disappointing – I would never buy this product!!
Kindly remove me from your mailing.
Thank you.
Annette Wong
