Requested a refund and no communication or refund!

I requested a refund for a turbo tax desktop, 2 days after purchasing it. This was Oct 18, 2022. It is now Nov 16 and I haven't received the money back in my card. And when I checked my case number, it says "closed".

Case #[phone number removed]

Can someone please confirm what's happening and if I'm getting a refund and when??

Troubleshooting

Could you please confirm that the email you used for your account is still valid? Please answer with a YES or NO.

 

Thank you for choosing TurboTax.

Troubleshooting

Yes, of course.

Troubleshooting

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance please call 1-888-829-8608.


​​​​​​​Thank you for choosing TurboTax.

 

Troubleshooting

This number is directing me to a new directory assistance, and to dial #2030, which costs $4.99 each call.

Do you have another support number to call?

 

Troubleshooting

Please call 1-888-829-8608 for assistance.

​​​​​​​Thank you for choosing TurboTax.

Troubleshooting

Upon calling that number and waiting and explaining my situation.. they tell me that's a personal account line.  As stated in my original and tagged in my post, this is a business/incorporated software. 

 

 

Troubleshooting

For business returns please contact Profile at 1-800-452-9970.

 

Thank you