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Requested a refund and no communication or refund!
I requested a refund for a turbo tax desktop, 2 days after purchasing it. This was Oct 18, 2022. It is now Nov 16 and I haven't received the money back in my card. And when I checked my case number, it says "closed".
Case #[phone number removed]
Can someone please confirm what's happening and if I'm getting a refund and when??
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Troubleshooting
Could you please confirm that the email you used for your account is still valid? Please answer with a YES or NO.
Thank you for choosing TurboTax.
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Troubleshooting
In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance please call 1-888-829-8608.
Thank you for choosing TurboTax.
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Troubleshooting
This number is directing me to a new directory assistance, and to dial #2030, which costs $4.99 each call.
Do you have another support number to call?
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Troubleshooting
Please call 1-888-829-8608 for assistance.
Thank you for choosing TurboTax.
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Troubleshooting
Upon calling that number and waiting and explaining my situation.. they tell me that's a personal account line. As stated in my original and tagged in my post, this is a business/incorporated software.
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Troubleshooting
For business returns please contact Profile at 1-800-452-9970.
Thank you