jeanf410
Level 1

Unable to open my TurboImpot 2021 to review last years file.

I've re-loaded my TutboTax 2021. It installs and even asked me to re-enter my Licence Code - which I did.

- I'm using the same computer as I used last year and also tried it on my Laptop (that I used last year also)

- I only filed two returns last year.

- I've used TurboTax for at least 5 years and this is the first time this has happened.

I tried opening 2021 return with my 2022 version- but, as expected, that won't work.

Can you please help me as I need to view my input sheets from last years return.

 

‎January 25, 2023 7:22 PM
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4 Replies
619 Views
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TurboTaxGinette
Intuit Alumni

Troubleshooting

It seems you have tried everything we would suggest to do. In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. 

​​​​​​​Thank you for choosing TurboTax.

‎January 27, 2023 10:11 AM
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1 Reply
602 Views
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jeanf410
Level 1

Troubleshooting

The problem has been resolved.

‎January 30, 2023 9:39 AM
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597 Views
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Mark191tor
New Member

Troubleshooting

Unable to open purchased from COSTCO Turbotax software displays code 603. Please advise…

 

‎March 24, 2025 9:52 AM
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1 Reply
204 Views
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TurboTaxBrenda
Moderator
Moderator

Troubleshooting

Please note that you can only download the TurboTax software on a maximum of 3 computers. Also, you need to sign in using the main account holders information as the license code is saved under that specific account.

 

Thank you for choosing TurboTax.

‎March 25, 2025 9:41 AM
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201 Views
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