Tuition amount transfer to parent

Trying with no success to enter $5000 tuition amount (federal and provincial) that is being transferred from my child to me but my return continues to say $0 amount eligible.  I have filled out paper return for both my cild and me and had an accountant review it and it is correct.  Eligible to transfer max of $5000 but Turbo Tax program not allowing it.  How do I solve?  All Dependant credit are inputted correctly.