Troubleshooting

Thank you for your reply.   I am using Turbo Tax Online version and get as far as Step 5 "Tranfer my Child's Tuition and Education Amounts, then select Continue" which I do but the next screen that shows is  "Climate Action Incentive".  Then I tried searching for "Tuition Transfer" screen which I get then select a parent to transfer tuition credit to and Continue.  Then I do get the correct "Transfer Tuition and Education (Federal)" screen but it says the $0 is the maximum available to transfer.  I have reviewed the CRA criteria and have done the paper version of the return for my child and it allows for $5,000 to transfer.  This has been confirmed by an accountant.  Makes no sense why the Turbo Tax screen shows $0 available to transfer for both Federal and Provincial.   I would appreciate any help to solve this?