I initially entered an estimated amount (say $1,000) in field 23 of the T2022 Federal Slip screen. This amount was then reflected in field 32000 on Schedule 11. I saved/closed the return and reopened it a few days later to enter the correct amount ($4,500) in field 23 of the T2022 Federal Slips Screen. Interesting the T2022 Federal Slips Screen was totally blank, no values. I didn't think much of it. I input the correct amount $4,500 in field 23 as well as number of months in field 25.
As I reviewed the return I found that field 32000 on Schedule 11 now contained ($5,500) the intial estimated amount I had entered previously PLUS the correct amount for field 23. This is INCORRECT, Field 32000 should contain $4,500.
PROBLEM:
Field 32000 contains $5,500 where as the amounts input on the T2022 Federal Slips Screen is $4,500. If I delete the $4,500 on the T2022 Federal Slips Screen (NO OTHER VALUES entered on the T2022 Federal Slips Screen) I am still left with Field 32000 containing $1,000.
I"ve spent 2+ hours with 3 different TurboTax technical support trying to find how I can delete the $1,000 from Field 32000 and no solution. It seems that the only way to get access to any Senior Technical Support is if you give them system/screen access which I'm not prepared to give and they don't need it.
It appears there is either a system and/or database problem. Is this a one of or more wider spread. The only solution suggested was having to rtart a new return which means I need to ensure I input all of the previous years tax information correctly. Not keen plus what confidence is there that whatever happened wouldn't impact other returns I prepare.
