Troubleshooting

If you have a question about your return, or are having problems filing using TurboTax, our experts are here to help. We're available to guide you through the filing process and answer any questions you might have, as follows:

  • February 20 to May 1, 2022 (Monday to Sunday):  
    • 9 AM to midnight ET for English support
    • 9 AM to 9 PM ET for French support
  • Rest of the year (Monday to Friday): 
    • 9 AM to 6 PM ET for English support
    • 9 AM to 6 PM ET for French support

Select your preferred method of contact below to get started.

TurboTax Online and CD/Download

Contact us by phone

Free and paid users of TurboTax Online and CD/download products can get in touch with customer support by calling 1-888-829-8608.

TurboTax Live

TurboTax CD/Download - Assist & Review

If you've purchased the Assist & Review service, you can access it by selecting the Expert Help icon, then select Book Appointment or Request a Callback.

Audit Defence

Contact us from your product

If you're using a CD/download version of TurboTax, locate the side menu and select the option for Review, then scroll down to select Audit Defence. From there, you can choose to arrange a callback or schedule an appointment with a tax expert.

 

Thank you for choosing TurboTax!