I called them again yesterday. No forms are locked anymore, but the problem persists. Told me to start all over again with new forms. Same old issue. One of the people I talked to indicated there are all kinds of bugs. I honestly think whoever they talk to in the “back office” don’t know and don’t care. They tell us the same basic non-fixes every time. Asked for my money back. All they would give me is a voucher. (No wonder there was a class action suit against TurboTax in the US). I switched yesterday to a competitor, which was rated #1 in one of the articles I read. Input everything again and Netfiled with no issues. The competitor is truly free, although you can give a donation if you want. I had been a TurboTax customer forever. However, I’ll not be returning.
