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I haven't heard from my expert in a while
I bought the Full Service Live Self-Employed return service, and was due to have a call with an expert on 21 February. After a lot of confusion, I spoke to an assistant, but didn't get a call back after that. My return is now assigned to an expert, but I haven't heard anything since 21 February, and I'm getting worried that something has gone wrong. How should I proceed?
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March 7, 2023
2:10 PM
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Troubleshooting
I will have your case escalated to have a call back.
Thank you for choosing TurboTax.
March 15, 2023
12:01 PM
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Troubleshooting
Thank you, Brenda! Do you know when I should expect that call?
March 15, 2023
12:34 PM