Hi Bob,
I'm not surprised the bug has not been fixed given the attitude I was given last year, and unfortunately it seems the "attitude" still persists. Fortunately the hack I figured out let me submit electronically with no issues so I guess anybody who is in a similar situation can read these posts do the same thing to get around the bug. This company has ISO9001 certification so it is mandatory to support continuous improvement and customer satisfaction. Given what you and I have been through and a lack of customer focused bug reporting and followup I wonder what metrics the company actually uses to support these two goals.
Don't get me started about Quicken's ongoing (10+ year) lack of support for anything other than single currency assets in your RRSP.
