I have had this issue as well for 2022 tax year
i called the number given in the error message and was told they weren’t able to help Canadians
i was given another number which I called and contacted an automated response which sent me a link with a bunch of issues you may have with Turbo tax but nothing related to ID notify
i would not have paid the additional amount for premium if I had realized I would not be able to access all of the services advertised
since this seems to be a problem going back several years it seems Turbo tax has been negligent in getting the issue resolved
