I'm having the same issue, can't get past the "How did you file last years taxes" menu, every time I press continue it just refreshes.

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

Extremely disappointing to receive an answer like this - especially given the author has mentioned they already cleared cache. Spent 3h on hold with your support line for them to tell me there is nothing they can do.