Troubleshooting

Hi,

 

Thank you for the response... yes, I have tried to delete and re-instal the software, but everything I select to Continue or Transfer an existing return created and saved on my previous pc, the new software selects the file, then takes me to the "easy step" or "forms" screen, and when I select "NEXT", it shuts down.

 

Any other suggestions?  I would appreciate it!