unable to import QB data.

I am not able to link QB (desktop) data with Turbo tax even though accounts are assigned tax lines and I have done this every year. When I import from Turbotax, the files come up unlabled an empty. 

I tried to unlink and relink etc. and still not luck. At this point it is much faster and easier for me to copy numbers manually. Not what I paid for however! 

Is this perhaps because QB desktop is not supported?

 

Thank you for your suggestions

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