person7
Returning Member

Troubleshooting

Hello,

 

I called the support on the number below: 

[phone number removed]

 

I was told to wait couple of days and then try again.

I launched again today all 4 TurboTax products I have on my PC: TT2022, 2021, 2020, 2019

 

Only TurboTax 2020 keeps asking for activation code.

It does not accept the activation code I provide.

It displays an error message:"All available activations for that code have been used. Error code: 603"

 

What should I do to make TurboTax 2020 work again?

And why is this happening?

Turbotax 2020 has been activated long time ago, I have used it many times, was able to submit my tax return.

 

Why is asking for activation again now?

I guess this is a bug and TurboTax should help me to fix it!

 

Thank you!