To whom it may concern,
I hope this email finds you well. I wanted to bring to your attention an issue I encountered with Turbotax Premier online edition, which I recently purchased from Costco and activated using the following activation code: xxxx xxxx xxxx xxxx.
After successfully using the software to fill out my son's tax return, I encountered an unexpected request for payment when I attempted to fill out my wife's and my own returns. The software prompted me to pay an additional $31.99 per return, despite the fact that I still have 11 returns remaining on my account.
As per my understanding, the Turbotax Premier online edition includes the ability to file multiple returns, and I was not expecting to incur any additional charges for my remaining returns. I would greatly appreciate your assistance in resolving this matter and ensuring that I am able to file my family's tax returns without incurring any additional charges.
Please advise me on the necessary steps to avoid paying $31.99 per return for my remaining returns, as I believe this may be an error or misunderstanding. Thank you for your attention to this matter, and I look forward to your prompt assistance.
Best regards,
