I called but failed to long wait.
I had to repurchase the online TurbiTax since the CRA strike is coming soon.
I also asked the request a product refund.
But the response email said that a decision will be communicated back to me via email within 5-7 business days, the submitting a refund request does not guarantee that the refund amount you are requesting will be approved.
That answer looks very strange to me.
