Hi Dear TurboTax Customer Support,

I filed tax return through Turbotax this year. During the process of using some products I purchased for a order, I realized that some information was incorrect, and I needed to create a new tax return.

I have since completed and filed my tax return using another TurboTax product, and I no longer require products I initially purchased. I created a refund request for my initial order here: https://accounts.intuit.com/app/oirr/en_CA, however, I only see "Your Refund status is Closed". My request case number is [phone number removed]. Can you please help me with this issue and refund me for products I don't use? Thank you very much.