soda2k2
New Member

Netfile confirmation received but TurboTax thinks I have not filed tax return

I cannot proceed with 2022 tax return from my TurboTax Desktop software even I start a new tax return. TurboTax keeps my tax year as 2021 and the only option is "Continue". I filed using Netfile and received a confirmation from CRA, so that the file has been accepted and NOA for 2021 has been issued. Now for 2022, the software still pulls the information from 2021 as it thinks I have not filed 2021. Is there a way to fix it please? Thank you!

‎April 20, 2023 8:18 PM
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TurboTaxSusan
Moderator
Moderator

Troubleshooting

Please make sure you are at the right place. The URL for TurboTax Online 2022 is:  https://ww1.2022.turbotaxonline.intuit.ca/signin?_swlg=en

‎April 21, 2023 12:50 PM
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3 Replies
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soda2k2
New Member

Troubleshooting

I am not using the online version, I have the CD/Download version of TurboTax Home and Business. Could you direct me to the right place please.

‎April 21, 2023 1:03 PM
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2 Replies
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TurboTaxSusan
Moderator
Moderator

Troubleshooting

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

 

‎April 26, 2023 9:53 AM
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1 Reply
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soda2k2
New Member

Troubleshooting

I did call already. Thanks for your reply.

‎April 26, 2023 9:57 AM
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