Troubleshooting

Thanks for the reply. I DID enter the activation code for TurboTax Deluxe prior to starting my return (see attachment), but DID NOT receive a credit for the purchase against what we owe for our two (2) tax returns (see attachment). In my calculations, we should only have to pay approx. $35.83 (difference between 2 x $34.99 + tax less the original purchase of $37.99 + tax. Please look into this and ensure we are issued a credit of  $42.55 ASAP. The fact that everything is now in the TurboTax cloud is not ideal. I have many years of my tax records on a separate external hard drive and now, in case of audit, the records will not be in one place. Not to mention having to pay twice now versus what was not the case in the past.