Where is my 20% discount?

 I have an email that says that I should get 20% but it was not applied at time of payment

 

Troubleshooting

You may have received an offer for a discount on TurboTax from a third party such as your bank or a financial advisor. to apply these discounts, you will have been provided with a link that is usually provided in an email or from a separate website. You'll need to "sign-in" to your TurboTax return from the link you were provided in order to apply the discount.

 

If you are still having an issue, please confirm that the email associated to this account is still valid by answering YES or NO.

 

Thank you for choosing TurboTax.

Troubleshooting

The discount was offered directly from intuit turbotax

Can i get reimbursed please? 

Troubleshooting

YES the email associated with my account is [email address removed]

Troubleshooting

Where's my discount......I replied to the offer and was promised a 20% discount. never happened. Pls fix it and refund me the dough.

Troubleshooting

Yes still haven't been reimbursed The email I provided which is associated with my account is the same yes 

Troubleshooting

I have discovered that the Turbo Tax parent 'Intuit' is the worst ever company for trying to resolve something this simple. Same thing happened last year and we never did get our refund. We just gave up. They need to be 'class-actioned' to smarten them up because it borders on mail fraud. Offer a discount and never pony-up while hiding behind group forums. (try connecting with someone real at Turbo Tax) Very annoying and not brand friendly. I guess I'm the dummy for coming back again! Won't happen again. Colossal waste of time.

Troubleshooting

I do find getting awarded for posts a bit weird, to say the least. 

They want to build this forum community when most everyone here has a customer service issue that needs resolution.