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When starting a new return it always asks how return was filed previous year. No matter what the response it will not move forward
May 7, 2023
9:32 AM
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Troubleshooting
Please try again and if you did not use TurboTax last year, please click on "Other" and continue.
Thank you for choosing TurboTax.
May 8, 2023
8:16 AM
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Troubleshooting
I have tried several times with even closing program and restarting with same results. Have used TurboTax for past few years
May 10, 2023
5:42 AM
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Troubleshooting
Can you please try cleaning your cookies and see if that helps and if not, please contact our phone support team who can view your screen and assist you further.
Thank you for choosing TurboTax.
May 11, 2023
9:43 AM