Troubleshooting

When you enter your social insurance number you can enter it together and yes, it will automatically put the spaces in for you. If it is saying that you are entering the wrong SIN then I suggest that you remove all information on the page and try again. I just tried starting a return with a spouse and entered SIN numbers and had no issue in the TurboTax Free version. 

 

If you have completed tax returns in the past with TurboTax please verify that all the information is correct before you proceed. If you have and are still having issues please contact our phone support team who can view your screen and verify the issue.

 

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