Murray_Ellert
Returning Member

Can not install TurboTax 2023

 

purchased TT 2023 Premier for download. Downloads fine, Winzip self extractor runs and then disappears. No further action is evident. Nothing. I spent an hour yesterday with your tech support only to be told at the end there must be something wrong (Ya think???).  I have TT 2015 to 2022 installed and operating with no problems.

case number [phone number removed].      HELP.

Troubleshooting

Please try uninstalling TurboTax 2022, and reboot your computer. Then try installing 2023 again.

Murray_Ellert
Returning Member

Troubleshooting

Nope. Same result.

Troubleshooting

Are you using Windows 10 or 11?

 

Did you download the installer directly from us? https://turbotax.intuit.ca/tax/download/turbotax/2023

 

Murray_Ellert
Returning Member

Troubleshooting

Yes. Your tech sent me a link yesterday.

Troubleshooting

Have you tried opening the download as an administrator? Or checking to see if there is any anti-malware program on your computer that is blocking the installation (ex: Microsoft Defender Antivirus)?

Murray_Ellert
Returning Member

Troubleshooting

Yes. Went through all of the above with your tech.

Troubleshooting

I can request a callback for you. What time of day would you prefer, AM or PM?

 

You would normally receive a callback in about 24 hours, but because of the holiday weekend, it may take longer.

Murray_Ellert
Returning Member

Troubleshooting

Early to mid-afternoon Manitoba time would be best.

Troubleshooting

Thank you. I've sent the request.