Troubleshooting

In addition to my previous post, here is some additional information on the box which may help identify some issues with the manufacturing.  It was purchased at Shoppers Drug Mart.

I phoned Turbotax and the expert I talked with was Amanda (if my memory is correct) - had me download the software with the following link https://turbotax.intuit.ca/tax/software/install

I was then able to use the license code which came with the defective disk and installation looks complete.

She said she would pass this on to some other teams to investigate