We suggest uninstalling and reinstalling TurboTax software this time open up Microsoft Edge download from there.  Here is where you can install from.

Thank you for choosing TurboTax.

can't enter licence code

@Dennis Hunter Are you using TurboTax CD/Download or TurboTax Online? What happens when you try to enter the code?

My cursor is there but it is not accepting my numbers/letters when i type in

@burger2 Please try reinstalling TurboTax using the download from our website.  You can download the current version of TurboTax CD/download edition here:  Choose the 2023 TurboTax edition you need (for Windows). If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.