Hello,
In October 2023, I had to change (by cloning) my home router's IP address in order to solve an email problem with my ISP.
In December 2023, I installed and activated the 2023 version of TurboTax Basic. It works fine.
However, when I try to view my older tax declarations for 2020, 2021, and 2022, I get asked to insert my product activation codes for those respective years.
After entering my old activation codes, I get the error 603 claiming that I cannot add an additional computer.
I have never installed TurboTax on more than 2 computers in any one year, so in any case, I should be allowed a 3rd computer, which is not happening
I believe that the change of my IP address is preventing the operation of my older versions of TurboTax which were previously activated.
I know my old IP address and my new IP address.
Can I get the TurboTax activation server to replace my old IP address with my new one?
My versions of TurboTax prior to 2020 still work because the activation method did not rely on using an IP address in order to identify the computer.
Thanks for any suggestions.
