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Troubleshooting
I have the same issue except the last 2 numbers. Client spouse's income is zero, so I followed the instruction to add "1". And I entered the same to the other lines as spouse didn't work at all and no UCCB amount to enter. This didn't work.
On the part of renters tax benefit, I deleted the second line as the client had 2 renters address within the year. First address was rented for 9 mos and second was rented for 3 mos (current address). Since it says nothing should be below 6 mos, I assumed that the second address was unnecessary. Still didn't work.
All of these were done with TurboTax customer service representative and still found no solution. Now, I was told to wait for a call as she will place this under investigation.
‎February 20, 2024
5:31 AM