CRA Result Code: 15

gustavonunez · ‎February 22, 2024

I am filing for myself and my wife. I have submitted my tax return however NETFILE is showing "rejected" for my wife with a result 15 and your account is locked message.
Yesterday, I talked with CRA with two different representatives which both confirmed that both of us CRA account is unlocked.
Its not our first tax return.

Her CRA account is not locked.

Does anyone have the same situation?

TurboTaxGinette · ‎February 23, 2024

As the message indicates, in order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us.

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CRA Result Code: 15

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