Trying to file my daughter’s taxes with Turbo Tax Premier. All goes well until I reach the payment screen. In order to file I must log in to the intuit account to be able to use my credit card to pay for the filing. This is where the problems start, the next screen goes to:
Hmm... it looks like we’ve hit a slight snag
Please try again or check back in a bit.
For answers to your questions, visit us at TurboTax.com/support.
If you can’t reach us online, give us a call at 1-800-4-INTUIT, and select the option for TurboTax.
And after that we go into an endless loop where I log out, try again etc.
I did call customer support, they listened had me try a few things that did not work and checked with other support and discovered that there is a known problem with this. I got a case number and was promised to be on an email chain that would provide updates on when the issue was fixed. Days pass, no email, I install a couple of updates that do not fix the problem. Called back this morning and gave my case number, I am told it has been closed and shows that I was able to pay successfully. As you can imagine, this was news to me, so the case has been reopened but still no email with updates. Grrrrr.
