jalc23
Returning Member

Cannot use my Canadian mobile number. How do I access the chat with my tax expert? Any alternate way to contact them?

To preface, I lived in Canada for 1 year in 2023 in which I earned a self-employed income. I am now back in England, UK and no longer have a usable Canadian number. I wanted tax expert guidance, and thought TurboTax would provide an online call in-browser.

 

I couldn't use my UK number so I entered my old Canadian number which I no longer have a SIM card for. My tax expert would not but able to reach me, however I received this email saying I have a new message . I click the link, sign in, then it leads me back to my page where I share my documents.

 

How do I access the chat with my tax expert? Is there any alternative method to contact them so I can provide my UK number? Please advise!

 

 

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