Thank you for replying I will give you an update on how it went.
First a person did call me and suggest that I try a different browser to log in. I did this with exactly the same result.
Next I got the following email:
"Thank you for contacting turbo tax Support.
Here is the information we discussed during our call:
We are trying to reach you for the issue in payment TTO. Please call us back we will be happy to assist you. Unable to reach as phone number doesnt exist in the system.
I would like to make sure this has been completely resolved for you. Should you need to contact us again about this situation, you may use case number [phone number removed] as the Support ID.
Thank you,"
(I left out the persons name that was at the bottom)
After this I have heard nothing. My issue is not resolved. Obviously my phone number does exist in the system since somebody called me.
There is no way to reply to the email.
SO in summary case number [phone number removed] has not been resolved. Does anyone else have this issue?
At this point my best option may be to use another vendor's software for my 2023 returns.
