Troubleshooting

So frustrating. At the very beginning of the tax questionnaire is where it asks for relationship. That’s why it took so long to fix it. If you go to the beginning of your return is there a relationship option? Is this the first time you’re deducting child care expenses?

Troubleshooting

Thanks for your help, they are listed as "son's" and "daughter" and as a dependent, so I think it is filled out correctly. When you enter in the childcare expenses does it show for you on the summary? For me it says "$0" 

Troubleshooting

Are you using TurboTax Desktop or Online? Are you completing a joint return- for your and your spouse?

Troubleshooting

Online, filing separately. Mine have been completed, I claimed $0 in deductions for childcare expenses and submitted no receipts for childcare

Troubleshooting

If you are married, you must enter yourself as married at the beginning of your return, even if you are filing separate returns. If you entered the wrong marital status on your return, you will need to start your return over from scratch.

 

Thank you for choosing TurboTax.

Troubleshooting

I have. Any other suggestions? 

cmrg
Level 2

Troubleshooting

I am currently experiencing this as well. 

 

I am using the online platform.

Husband and I are filing together. 

Childcare expenses were entered. 

Childcare expenses are not being included on line 21400 of the summary. 

Dependent information is correct. 

 

Why are data not transferring into the summary section after it has been inputted? How can I get this resolved?

Troubleshooting

@Samsongrover @cmrg 

Did you check if the child care expenses are showing up on the other spouse's return? What province are you in?

 

Troubleshooting

Anyone get a solution to this? We are experiencing the same problem where the child care expenses are not appearing on either mine or my spouses's returns. I checked the dependent relationship and they are correct.

 

We spoke to someone on the phone and they did not have the solution. 

Troubleshooting

This is a known issue, and our team is working hard at getting this resolved. 

 

Thank you for your patience and choosing TurboTax.