I am experiencing the same issue. I spent so many hours filling out me and my husband's taxes and then it asked me to pay. IT IS SO FRUSTRATING! Apparently, there are many versions of the online app and I had no idea! I just logged in and went ahead filling out info just to find out it's a different version. I picked ONLINE version because I thought it auto updates but it just confuses you. I called support and they cannot help at all.
