Thank you @fheff
I was just on the phone with the phone support team for almost one hour, unfortunately, the agent wasn’t able to help me even after we went through step by step of inputting the correct numbers. And now, the result is $0 allowed for transfer.
My son is working full time and did attend school in 2023 (with tuition paid over $6000). In addition to the full-time earning (T4 issued), he had worked as a seasonal contract (self employed). He is due to receive refunds for 2023 and so no deductions from the tuition fee is needed for him. I have filled in all required amounts, including the unused amount from 2022 assessment. It doesn’t make sense that now the amount allowed for transfer is $0.00.
