Troubleshooting

Thank you and I did what you instructed.  However, the amount for tuition transfer remains at $0.  In 2023, my son attend full time school for 6 months,  he also worked full time (and received T4)  and earned self-employed earnings.  He doesn’t need to use the tuition amount to reduce his tax owing as he is getting refunds.  

I feel that we are running in circles telling the same stories, getting the same answers that do not solve the issue.  The problem seems to be related to the software's programmed calculation.  From readying number of other posts, I know I am not a stand alone case,  so this should be noticed and corrected by the TurboTax.  I have spoke to two Product  Specialists, spending hours on the phone,  going over step by step with them.  And in the end,  they don’t even know why the transfer amount reminds at $0. 

 

To note, I have, in 2022, successfully transferred his tuition amount without any issue. Doing exactly the same steps as this year’s.