Troubleshooting

Hello,

 

What you suggested did not work.  I have already called in and spent a lot of time with the agent and she was to escalate the issue and someone was to call me back yesterday.  I still have not heard from anyone.  Please fix the issue and call me to advise it has been fixed.  It is a problem with the software. Terrible customer service.

 

Thank you,

 

Tracey