Troubleshooting

I understand that you need help with TurboTax Download. To access the Contact Info section, please follow these steps: Go to EasySteps, then click on Introduction on the left-hand side of the screen. Scroll down and you will find the Contact Info section. If you entered your dad's information first, you should answer "No" when prompted if your dad can claim any credits. 

Your mom should answer "Yes". If you entered your mom's information first, then put "Yes" on hers and "No" on your dad's. Then, continue with the process.

You will only need to enter your dad's address when you get to the Provincial section, where you can claim credits for both of them. Check off only the ones they can claim.

Continue through the prompts and you will arrive at the image attached. Then continue and complete the form as necessary.

 I hope this clarifies the process for you. Let me know if you have any further questions."