This reply is completely incorrect. Following the steps with a Intuit Turbotax advisor connected to my computer and over the phone, it sent it through to Deluxe every time with no avail.
TurboTax was sued by the FTC in the US, and is barred from using the word "Free", as they had the same "scam" running in the states.
To the OP, we do have multiple screenshots, video recordings available that are being sent to the Competition Bureau of Canada, hope we can get to the bottom of it through there. 🙂
You can view my very similar thread here: https://turbotax.community.intuit.ca/community/troubleshooting/discussion/turbotax-switching-from-fr...
