Troubleshooting

Thanks for your quick answer. Please note that I am using the web version on my Ipad. I have retyped all my address info, reset the cache/cookies history of Safari that I am using, rebooted my Ipad. Since I have only 2 tries left, I am a bit scared to try it. Could it be caused by my VPN? I am out of the country and I am using a VPN software and selected Canada as my country, could it be the issue?