I have the exact same issue. I have been using the turbo tax deluxe product for years with my CIBC 20% off discount. I finished filing and at payment , it charges the usual price of 21 CAD instead of 16.80. I tried many times, clearing cookies etc.
Here is the URL https://www.cibc.com/en/special-offers/turbotax-discount.html
IT DOESNT APPLY THE DISCOUNT.
I called customer service and they told me to call my bank???
I also have a 15% discount with AEROPLAN and that DOESNT WORK EITHER.
https://aeroplan.rewardops.com/en-CA/affiliate-details/turbo_tax_canada?
Its now been 1 hour trying to figure this out.
Can @Moussi2 and the admin team help to honor their discounts please and thanks.
Let me know.
