luisa88
New Member

Troubleshooting

I am beyond frustration right now.  I have tried for two days to get TT to save the information downloaded from CRA and it encounters a problem and shuts down every time.  I do not believe it is a Windows Defender problem, as I completed a tax return for my husband and the information downloaded and saved without problems.  I also completed a tax return for myself and the information downloaded and saved without problems.  I am trying to prepare a tax return for my mother.  I can see it connect to CRA and download, but TT does not appear to be able to save it.  I have logged off and logged in.  I have turned my computer off and re started and logged in.  I tried creating a new tax return for her.  Still encountering the problem with saving the info from CRA.  Sure would be nice to resolve this issue.