Troubleshooting

I am getting the exact message when I try to do the auto-fill - I have cleared my cache and also attempted to sign into another machine and still get this error.

 

 Janet may still be signed in to CRA
To Auto-fill for husband, open My Account in a new tab, sign Janet in again, then log back out.
 
You can also clear your cache, or re-open TurboTax using private browsing.