This is why I thought it was important to post to this community board. I tried to retrieve my tax return for 7 days and kept getting the 'sad puppy' message. I was on the phone with Turbo Tax and she told me I would need to delete my almost complete 2023 and to start again. TThat is what the tech team said to do as there was no other resolution. Apparently they don't know why it is happening, only that it is happening sometimes and to some people? That's all the info there was.
I asked if there was a chance that someone has my personal information and that they were hacked, so said they are not sure why it is happening.
I was promised that a supervisor would call me within 24 hours. I have not received a call and It's been 5 business days. I am wondering if anyone in the community has other recommendations for tax software?
I've only used TurboTax for years (with no prior problems), but this issues seems serious and enough to warrant a call back.
If anyone is using the software this year, there is a chance that you will lose your return before hitting the final submit button. If I am contacted as I was promised, I'll report back.
Thanks.
