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Amazon purchased product key not working
Good evening, purchased the canadian Standard edition of TurboTax this evening for the 2023 tax year. I followed the instructions to activate the key and it did not work.
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Troubleshooting
When you installed the program and entered the licence code, what error message did it give you?
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Troubleshooting
When i installed the program, using the link provided by amazon when i purchased turbotax, it asked me to register but it did not ask me at any point for the product key.
Note, when i downloaded the program, prior to running the installer, there was a pdf that provided the online version activation instructions. I confirm, i purchased the digital download not the online version, so the instructions provided for activation were incorrect.
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Troubleshooting
Please try using our link to download and install the current version of TurboTax CD/download edition here: Choose the 2023 TurboTax edition you need (for Windows).
If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.