I reviewed your note and actually had done everything you suggested already, including calling the helpdesk. Although the young lady tried, the connection was terrible and she had absolutely no idea how to resolve the situation.
In the end I uninstalled everything and uploaded the CD again. This time it worked.
The issue is that if a person has a CD disk, the "Licence Code" will ONLY work with the CD it will not work if one tries to download from on-line - which I tried first. This is important information which is NOT provided on the box or on line which makes it look as if it's an either/or situation where either options work.
