Last month I was ready to submit my return and kept receiving the message 'Sorry we can't process your return... ' with a puppy dog image.
After rebooting, clearing the cache, trying a different brower (several times over several days), I called customer service. An hour later and after they suggested I do all of the above again...she said the tech team recommends I delete my tax return and start over from the beginning. I asked if I would still be charged full price after this huge time waster - they offered 10% off (which is still more than last year's price for the same package). She promised the supervisor would call me in 48 hours and that was 10 days ago.
I started from scratch. I'm halfway done and the same error message with the puppy image has appeared again! Same problem.
This is a big problem. Turbotax knows that this is an issue but don't know what it is. Is your data safe?
Does anyone who usually uses Turbotax have a recommendation of a more trusted product? The deadline is approaching. I've used Turbotax for the past 7 years with no problems, so I'm scrambling to find a similar program. Thank you!
